Returns & Refunds
At Bauldry Botanicals, many of our products are made to order specifically for each customer. As a result, made-to-order and bespoke items cannot be returned unless they are faulty, damaged, or supplied incorrectly.
We strongly recommend ordering samples where available and reviewing all measurements, specifications, and colour choices before placing an order.
Made-to-Order Products
Many of our products are made to order specifically for each customer. This includes fabrics, wallpapers, made-to-measure curtains, blinds, cushions and other bespoke items.
As these products are produced to your specifications, we are unable to accept returns or exchanges for change of mind, incorrect measurements, ordering errors, or where a customer no longer requires the item.
Faulty or Damaged Items
If you believe your order is faulty or has arrived damaged, please contact us within 28 days of delivery at hello@bauldrybotanicals.com.
Where possible, we may request photographs to help assess the issue.
If a manufacturing fault is confirmed, we will arrange either:
- A replacement product
- A repair where appropriate
- A refund
The most suitable resolution will be discussed with you directly.
Returning Approved Items
Please do not return any items without contacting us first.
If a return has been authorised, we will provide the appropriate return instructions and address.
We recommend using a tracked delivery service and retaining proof of postage until your return has been received.
For international returns, please clearly mark the parcel as:
“Returned Goods”
to help avoid unnecessary customs charges.
Refunds
Approved refunds will be processed to the original payment method.
Please allow up to 14 days for funds to appear in your account, depending on your payment provider.
Please note that import duties, customs charges and local taxes applied by your country cannot be refunded by Bauldry Botanicals.
Contact Us
If you have any questions regarding returns or refunds, please contact us before returning any items. We are always happy to help and will do our best to find a fair solution.